WASHINGTON, D.C. (January 16,
2018) – Pepco is urging customers to be aware of a scam that has been targeting
utility customers across the United States for more than five years. Customers in the District of Columbia and
Maryland have recently contacted the company to report they have been targeted
with the popular “green dot” scam.
The scammers, who target both residential and business
customers, call individuals claiming that they are behind on their account and
must make an immediate payment to avoid service termination. As part of the
scam, customers are asked to purchase a pre-paid debit card, such as a Green
Dot MoneyPak, for a specific amount from local pharmacies, retail chains or
convenience stores. The customer is then directed to contact a number to use
the card to make a payment to their account. Once the information is provided
to the scammer, the funds on the card are removed.
During the last five years, scammers have become
increasingly sophisticated, going to extreme measures to present themselves as
official utility representatives. Scammers have gone so far as to replicate
utility phone numbers through caller ID, with some even replicating the
messaging and prompts provided to customers through their interactive voice
To help customers ward off these scammers, Pepco offers the
If the caller cannot provide this information, it is likely
the call is not coming from Pepco. In
this case, customers should not provide any information, and call Pepco
immediately at 1-202-833-7500 to report the situation.
Customers should never provide their social security number
or banking or credit card information by phone unless they have initiated the
Additionally, customers should never provide anyone access
to their home who claims to be from Pepco, or a contractor working for Pepco,
unless the person has proper identification. Customers can always contact the
company at 1-202-833-7500 to confirm an official visit.